“He made me manager of the whole shop.”

From childhood, I knew I wanted to be a mechanic. When I graduated, I had a tough time finding someone to take me on. But once I did, the guy who hired me turned out to be the best boss. He saw how I earned the trust of customers. Eventually, he made me manager of the whole shop. Knowing I had earned his confidence was one of the proudest moments in my career.

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“My manager always, always backed me up in front of customers.”

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“Customers sometimes crossed the line. I had a manager who shut it down every time.”